Coin de Rêve wants to ensure that you are happy with your order. If for any reason you are not satisfied, we will accept returns for a full refund (excluding the cost of shipping) within 14 calendar days from the date you received your order. To complete the return, we require an RMA number (return number) which you can obtain by emailing us at firstname.lastname@example.org, no exceptions.
Return Guide - step by step
- Email us on email@example.com and we will give you an RMA number
- Complete the return form with requested info and the RMA number
- Place the item(s) in the original packaging and close it securely
- Ship the parcel back to the Coin de Rêve warehouse (address is on the return form) with your selected, secure and traceable courier
- Once we have received and processed your return, we will process it immediately and your refund will be credited to the original purchaser's credit card within 14 days from our receipt of the returned merchandise
- Item(s) must be returned in perfect condition with all original tags attached, just as you received them
- In case you are returning a gift box, please make sure to send it in another solid carton box to not damage the gift box
Any questions, please feel free to contact us at firstname.lastname@example.org at any time!