At Coin de Rêve, your satisfaction is paramount to us. If you're not completely pleased with your purchase, we offer a hassle-free return process with a full refund of the purchase price (excluding postage), provided you initiate the return within 30 days of receipt. However, please make sure to first contact us at help@coindereve.com before sending your return. All unannounced returns will be rejected, no exceptions. A SEK 45 return fee applies for the return slip we provide.
For exchanges, the same procedure applies as for returns. Please specify the product you wish to exchange your purchase for in your email to us. We waive the return fee for exchanges.
Please know that all international returns are at the expense of the customer.
If your country is subject to customs, please anticipate the payment of customs fees beforehand so that your parcel is not blocked on arrival. Coin de Rêve does not cover the cost of customs fees incurred for return items, so any parcel requiring payment on arrival will be refused and returned to the sender.
Make sure to use a tracking service when choosing a carrier. The return parcel is your responsibility so any parcel lost during the return will not be refunded.
For any further queries, don't hesitate to contact us.